We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo/video of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.In case you are partially returning an order, please hand over only the partial order to the pickup agent. Please note that ALL RETURNS ARE ONLY ACCEPTED IF THE PRODUCT REACHED YOU DAMAGED.
If you are returning a product with us, the return will be processed without any charge. We will pick up the product(s) from your doorstep and once it is picked up from your doorstep, we will issue a refund. Shipping charges (if any) paid at the time of placing the order are not refundable. We reserve the right to deny a free return if a previous order has been cancelled at doorstep.
We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.
In rare cases, it is possible that the pincode might be unserviceable by our courier partners for returns .In such cases, the reverse pickup can only be done once the pincode becomes serviceable again.
We ship several parcels a day and missing products or theft in transit is extremely rare. In case you feel your parcel has been tampered with, please reach out to the TYOHAARFOREVER.COM on email as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the TYOHAARFOEVER.COM within 24 hours of receiving the successful delivery email/SMS.
TYOHAARFOREVER.COM uses 3rd party courier services and is not liable for delays in shipping. We share the approximate number of days required for delivery. We also extend the best support possible to ensure that the products reach customers as soon as possible. For any time-sensitive orders, please reach out to the customer team to find out more.
Orders cannot be cancelled/altered after placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as return if there is non acceptance.In case of prepaid orders, TYOHAARFOREVER.COM will reserve the right to charge 2 way shipping costs.
We aim to process all returns within 10 days. If you have any questions about your return, feel free to reach out to the TYOHAARFOREVER.COM team on email or phone.
Return requests have to be approved before processing. TYOHAARFOREVER.COM must receive and approve your return request by email or text. Once your request is received, it may take 48 hours for the team to get back with or without an approval.
Once returns are received by us and clear our quality checks, refunds will be issued.
We aim to process all disputes very amicably. This is because we want the best for you. In case there are any disputes which are not resolved despite our best efforts, the jurisdiction for the disputes shall be Bangalore, India.
For bulk orders or customized orders, the above policy does not apply. Returns will be discussed on a case by case basis for such orders.
All returns and quality checks are subject to the discretion of TYOHAARFOREVER.COM.
CANCELLATION POLICY:
TYOHAARFOREVER.COM does not accept any cancellation requests.
Under some rare situations,TYOHAARFOREVER.COM can raise an order cancellation request. These situations could be:
- Product is out of stock.
- Incorrect pricing or description of the product.
- Incorrect or Incomplete Buyer’s Address.
- Non-serviceability at the Buyer’s address by our courier partners.
- If it is a Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy. We will notify you through messages on your Email/WhatsApp/Text when an order is cancelled.
due to any of the above reasons.
The amount will be refunded to you within 10-15 days from the date of cancellation/refund.